1. Service Agreement
By engaging Flotlabs to deploy autonomous chat agents, voice avatars, or generated media, you
agree to these enterprise terms of service. Our services are provided strictly for lawful business
automation purposes.
2. Intellectual Property
You retain full ownership of all training data, brand assets, and customer information provided to
us. The underlying AI architectures, proprietary frameworks, and orchestration logic remain the
intellectual property of Flotlabs.
3. Output Liability & Guardrails
While we implement rigorous semantic guardrails and human-in-the-loop fallback systems, AI outputs
are probabilistic. Flotlabs is not liable for indirect damages resulting from unexpected agent
responses. It is the client's responsibility to review agent performance regularly.
4. Uptime & SLAs
We guarantee 99.9% uptime for deployed agents under our Enterprise SLA. Maintenance windows will be
scheduled during off-peak hours with minimum 48-hour notice.
5. Termination
Contracts may be terminated with 30 days written notice. Upon termination, all client-specific model
weights and accrued interaction data will be permanently destroyed within 7 business days.